Refund policy

Personalised Products

As all personalised products are custom made to your specifications, we cannot offer refunds or exchanges for change of mind purchases once production has commenced.

Before production begins, you'll have the opportunity to review your artwork proof (where applicable) and request unlimited amendments.

If we have made an error with your order or your item arrives damaged, please contact our team and we'll work with you to make it right.

Order Cancellations

Personalised orders can be cancelled free of charge up until production has commenced.

Once production has started, we are unable to offer a refund as your item has been custom made specifically for you.

For non-personalised products, orders can be cancelled prior to dispatch.

Artwork Approval

Please carefully review all names, dates, spelling and personalisation details before approving your artwork proof.

Unfortunately, we cannot offer refunds or replacements for errors that appear on an approved artwork proof.

Damaged or Incorrect Orders

We take great care when preparing and packaging every order.

If your order arrives damaged, is lost in transit, or you receive an incorrect item, please contact our team as soon as possible.

For insured shipping options, damaged or lost items will be replaced once supporting information has been provided.

Any damage or transit-related issues must be reported within 6 weeks of delivery.

Non-Personalised Products

If a non-personalised product is not as described, faulty or unsuitable for its intended purpose, we will gladly offer a refund, exchange or replacement in accordance with Australian Consumer Law.

You can also return unused non-personalised items within 30 days of delivery for a change of mind. Return shipping for a change of mind return is at your cost.